Position Summary:

Exciting opportunity for an innovative work redesign leader – at the intersection of operating model design, change management, and process design—with demonstrated expertise in AI integration and a passion for making it a reality!  

Work Design & Innovation is a new function at Mercury focused on spearheading future-forward ways of working and redesigning work for the age of AI. The Work Design & Innovation Manager helps shape how work works at Mercury by leading complex work redesign efforts across divisions and advancing the methods, tools, and measurement used to deliver them. Reporting to the Director of Work Design & Innovation, this individual contributor partners with business leaders and cross-functional stakeholders to establish a north star and lead the design and delivery of AI-optimized workflows, role evolutions, and skills development. In parallel, the role advances the broader work design practice by refining delivery tools, improving measurement approaches, documenting playbooks, and helping scale consistent, high-quality methods across efforts. 

An in-person interview may be required during the hiring process

$101,167 to $204,439 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)  
$91,970 to $185,853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)  
$82,773 to $167,268 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $137,523 to $168,083

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Education 

Minimum:    

• Bachelor’s degree and relevant experience preferred. 

Experience:

Minimum: 

• 5-7+ years of experience in operating model or organizational design, transformation, process improvement, organization design, work design, or a related field. 
• Strong value realization and data-driven orientation, with a proven track record of defining success criteria and measures and tracking results over time. 
• Demonstrated experience redesigning and documenting workflows, roles, team practices, operating models, or ways of working in a complex organization. 
• Demonstrated experience leading cross-functional initiatives that require structured problem solving, stakeholder alignment, and implementation discipline. 
• Demonstrated ability to use data, feedback, and measurable outcomes to inform recommendations and evaluate impact. 
• Working knowledge of continuous improvement, service design, systems thinking, or similar approaches. 

Preferred:  

• Consulting experience 
• Experience with Glean or similar AI platforms a plus 
• Experience with the insurance industry 

Skills & Abilities 

Minimum:  

• A self-directed leader and natural driver, energized by building something new and tackling the challenges that come with it. 
• Able to move fluidly between strategic, tactical, and operational levels, translating strategic outcomes into detailed workflows that are practical, measurable, and sustainable. 
• Demonstrated ability to apply AI and collaboration tools hands-on, learn quickly, and continuously redesign how you work using AI to amplify your impact. 
• Strategic and creative builder of high-quality collateral—from workflow designs and operating models/team structures to role descriptions and skill journeys. 
• Highly organized, reliable, and detail-oriented; keeps many pieces moving without dropping details and takes pride in polished, consistent work. 

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

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We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.