Position Summary:
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!
An in-person interview may be required during the hiring process.
Under general supervision, investigates, evaluates, and settles auto theft claims based upon theft-related damage of recovered vehicles and current value of un-recovered vehicles. Claims are typically resolved within a 30-day period because of the volatile nature of auto theft. Investigate total theft claims by obtaining relevant loss information such as statements, police reports, and driving records as well as researching history of vehicle, past losses, lien holders, etc. Coordinate retrieval of recovered vehicles with tow yards, repair shops, and/or appropriate authorities. Set up inspection or property evaluation with appraisal department for reimbursement/repair of damage; coordinate disposition of total loss vehicles with salvage department.
At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$22.11 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$20.19 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$18.26 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Essential Job Functions:
Negotiate settlement and secure appropriate documents; issue drafts for adjusted claims as necessary. Close files according to Company procedures. Evaluate claim for subrogation potential and screen for possible coverage problems, fraudulent claims or questionable activity and recommend transfer of file to appropriate department for further investigation. Notify appropriate agencies/departments of theft information such as, N.I.C.B., agents, attorneys, and underwriting. Maintain diary of claims pending and update file information; continually review and monitor progress and expense of claims pending. Includes completion of the formal claims training program, which may require overnight travel for at least 1 week.
Minimum:
• High School Diploma or GED.
Preferred:
• Associate degree.
• You will be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire.
Experience:
Minimum:
• Customer service experience required.
Preferred:
• 6-12 months of related experience.
• Experience with handling high call volume in a professional call center.
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
We offer many great benefits, including:
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
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