The Vendor Admin Services Team is responsible for providing excellent customer service to intenal stakeholders and external vendors. The primary team function is to engage with vendors by phone or e-mail to gather information, such as completed forms W-9, needed to complete their vendor profile. The Vendor Admin Coordinator communicates with vendors and performs routine but varied clerical and support duties in support of the primary team function in a dynamic, fast-paced environment.

State specific pay scales for this role are as follows:

$31,574 to $55,318  (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$28,703 to $50,289 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$25,833 to $45,260  (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

The Coordinator is essential to reach the Vendor Admin Services Team production goals, which include:

• Completing missing vendor onboarding information in Guidewire and other systems
• Collecting vendors’ W-9 forms
• Running reports and vendor verification matches in the system
• Provide excellent customer service to Mercury vendors and internal stakeholders

• Daily, the Coordinator directly communicates by telephone or email, with vendors to obtain missing vendor information, such as forms W-9.  Once vendor information is gathered, the Coordinator updates vendor profiles within Mercury’s systems, such as Contact Manager and Flexi. 

• Along with other Coordinators, the Coordinator reviews the department’s shared inbox daily for incoming mail and distributes mail appropriately amongst the team to ensure timely responses to our vendors and internal stakeholders.

• Other duties and projects may be assigned as needed. 
• Must be be able to align with work hours Monday - Friday 8am-4:45pm PST

Education

• Completion of High School education

Experience

• A minimum of 1 year general office or related experience

Skills & Abilities

Minimum:

• Excellent written and verbal communication skills. Must be able to communicate professionally.
• Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
• Ability to engage in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.

Preferred:

• Insurance industry experience preferred

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

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We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.