The Large Loss Property Claims Manager is responsible for the performance and development of team members who manage, investigate, and resolve complex Homeowners property claims; ensuring a high-quality work product and service excellence

State specific pay scales for this role are as follows:

$98,699 to $182,896   (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$89,727 to $166,269   (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$80,754 to $149,642   (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Essential Job Functions:

• Accountable for monitoring and assessing team member performance through spot checks, file reviews, ad hoc reports and other methods. Delivers continuous feedback and coaching and rewards and recognizes employees to reinforce behaviors that ensure service excellence.  Initiates and conducts performance management of employees as needed.  
• Promotes the training and development of his/her team members and supervisors to build their competencies and readiness for increased responsibility
• Develops, recommends and implements continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
• Works with Human Capital to locate, interview and select top talent for the organization

Education:

Minimum: 

• Bachelor's Degree Required 

Preferred: 

•  CPCU or AIC Designation preferred
•  TX & OK Adjuster License required

Experience:

Minimum: 

• 10-15 years of Property Claims experience with 8+ years superior Property Claims people management skills preferred or equivalent combination of education and/or experience 
• Can apply develop and execute complex claim handling, coverage application, and legal strategies
• Experience in reviewing and interpreting building plans, engineering reports, legal opinions, cause and origin findings and other expert reporting
• Experience leading remote teams who can achieve business objectives 
• Experience in creating a productive and supportive work environment of highly engaged team members who create highly satisfied customers 
• A creative problem solver who can react to market changes, handle day-to-day issues and lead special projects when needed 
• Can apply advanced problem-solving skills to continuously improve business outcomes 
• Can apply advanced knowledge of claim processes, policies, procedures and claim systems 
• Can apply advanced skill in motivation, organization, training, coaching and facilitation of teamwork 
• A track record of developing front line claims leaders

Skills & Abilities:

Minimum: 

• Deep knowledge of Homeowners coverage and endorsements  
• Technical knowledge of and proficiency in property evaluation, estimation, Xactimate and XactAnalysis 
• A strong knowledge of construction methods, nomenclature, and procedures. 
• Written and verbal communication skills to effectively and professionally interact with internal and external customers, vendors and other third parties 
• Proficient using Microsoft Office and/or Google suite of programs  
• Ability to use advance video technology to collaborate 
• Leads Change 
• Executes Business Strategy 
• Leading Leaders 
• Drive Results 
• Maximize Individual Performance 
• Holds Others Accountable 
• Creates and Sustains a Dynamic Workplace 
• Attract and Develop Top Talent 
• Resilient and High Capacity for Work  
• Solutions Oriented 
• Superior time management skills

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.