Under general supervision, performs routine but varied clerical and support duties according to standard procedures. Works closely with legal teams to assist in clerical support duties.  Performs general clerical duties, which may require on-site attendance, such as drop filing, pulling closed files for submission to storage, scanning, answer phones, subpoenaing records, updating case management software, managing anywhere from 200-400 emails daily in the service and subpoena box, linking and keeping current CMS by properly recording subpoena dates for records/films ordered, received and available for downloading.   Assist in the downloading of the claims file in the case management software and any other support tasks as directed by assignment.

Essential Job Functions:

Clerical Support:

• Order medical records, record status follow-up and downloads, filing, file closings, downloads of new files, e-filings, timely forwarding, linking and addressing legal office mailboxes.
• Timely process incoming and time sensitive emails in legal mailboxes; accurately calendaring all appearances via mailbox or team member emails in the legal master calendar.
• Answering and addressing inquiries from customers; transferring phone calls, accurately routing, scanning, calendaring and distributing incoming mail; timely processing litigation invoices and legal office expenses for payment, including but not limited to, tracking to completion of payment.
• Timely managing assigned mailboxes; assists other support team members during absences, as workload dictates and/or at supervisors' direction.
• Assembles documents, including necessary transmittal forms, in accepted office format pursuant to court rules for timely filing, submission to courts and service on others as appropriate; safeguards information, documents and files from loss or unauthorized disclosure.  Properly gatekeeps sensitive material.     
• Case Management Software:  Maintain legal file by updating and keeping current with new information received; Timely and accurately linking documents; properly renaming all incoming mail and proper storage in appropriate folder.
• Routinely updating tabs for medical records and tasks associated with mail received and saved to system; accurately and timely download of claims file.
• On an as needed basis, in person assistance in the legal file from closing files, drop filing and boxing files for storage.

Education:

• Minimum: High School diploma or GED equivalent.
• Preferred: Associates degree or higher-level education

Experience:

• Minimum: 6-months general office experience or experience in the team environment as a clerical support.
• Preferred: Experience in a professional office supporting a team or group of individuals. 

Knowledge and Skills:

• Minimum: Requires attention to detail, ability to work independently and as part of a team's setting.  Ability to work in a paperless environment and be familiar with computer systems.  Able to file and retrieve items and possess knowledge of proper office procedures; general knowledge of department procedures and operations to prepare, process and complete assignments appropriately and maintain records.  Ability to follow specific instructions and perform routine tasks in an efficient and accurate manner and perform tasks with minimum production standards.  Must be able to work as part of a team in a cooperative fashion.                                                                                                                       
• Preferred: Ability to proactively address issues; ability to think outside the box to ensure completion of assignment.  Ability to handle a faced paced environment addressing over 400+ emails daily.   

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.