Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!

This position will be supporting CA Property Claims. Hours will be 8:00am - 4:45pm PST M-F

State specific pay scales for this role are as follows:

$60,354.78 to $105,558.25 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$54,867.98 to $95,962.04 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$49,381.18 to $86,365.84 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Position Summary:

Under general supervision, evaluates and resolves minor to moderate value claims in a timely and efficient manner.

Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction.  Works independently prioritizes own responsibilities and manages own workload.  Travel and some overnight stays may be required.

Essential Job Functions:

• Provides complete, courteous, and timely customer service to aid in the settlement process and maintain customer satisfaction. 
• Maintains knowledge of current Company policy, claim developments, procedural changes, and current values. 
• Maintains comprehensive documentation of claim information for assigned files.  Maintains diary of files in pending and update file information to ensure an accurate record of claims; continually reviews and monitors progress and expense of claims in pending. 
• Reviews claim files, sets reserves, issues payments and/or recommends reserves and payments. Payments may be for indemnity or expense.  
• Excellent written communication skills to effectively and professionally document thought processes in claim system applications, customers, and external individuals or entities.
• Other functions may be assigned

Education: 

• Bachelor’s Degree required or equivalent combination of education and/or experience.

Experience:

• Minimum of 2-years of experience or equivalent combination of education and/or experience 

Knowledge and Skills:

• Ability to work independently with no or limited supervision over daily activities required to successfully investigate, evaluate, negotiate, and resolve property claims.
• Working knowledge of established Company policies and procedures, with an emphasis in claims operations.  
• Written and verbal communication skills to effectively and professionally negotiate with claimants, insureds, and attorneys, etc.  
• Strong Customer Service, ability to meet the needs of customers in difficult situations. 
• Working knowledge of office and business computer applications 
• Ability to make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment 
• Ability to stay organized and work through influxes in workload.