Coaches, mentors, supervises and leads a team of Small Claims Representatives with respect to assisting insureds sued in Small Claims. This

position may involve handling Small Claims files based on the business need.

• Plans, directs and supervises the daily operations of assigned Small Claims Representatives.
• Assigns hearings, manages workflow, monitors quality and timeliness of assignments, reviews briefs and may handle special projects and
• assistance in handling Small Claims assignments.
• Assists in the training of new team members in handling small claims matters including preparing for hearing and post-judgment issues.
• Obtains necessary evidence, witnesses and exhibits for hearings; prepares briefs and meets with insureds/prepares insureds for in connection with handling Small Claims hearings.
• Tracks and records small claims statistics.
• Works with manager in developing Training and Procedures for Small Claims.
• Updates job knowledge by participating educational opportunities.
• Reads and understands professional publications regarding changes in Court rules and procedures.
• Attends Supervising classes mandated by the Company.
• Conducts administrative tasks/projects for management.

Education:

• Minimum: 2-3 years of directly related experience
• Preferred: Bachelor’s Degree emphasis in law or paralegal program

Experience:

• Minimum: 2 years of directly related company experience. Experience handling Small Claims Court files.
• Preferred: 3+ years of directly-related experience with at least 1 year in a leadership role, Experience with Company small claims policies and procedures or equivalent combination of education and/or experience

Skills and Abilities:

Minimum:

• Knowledge of small claims court law.

Preferred:

• Knowledge of small claims court law, ability to train, mentor and monitor small claims representatives and paralegals in handling small claims matters.
• Excellent verbal and written communication skills in order to effectively articulate defense arguments to the court, answer questions, resolve issues and communicate with other team members.
• Able to travel to court and other locations as required.